Mystery shops
Visits in person, by means of which you will find out what in reality is happening in your points of sale throughout the country, at any moment.
Mystery calls
Evaluations of the service quality over the telephone, most commonly used in support and call centers and companies offering phone transactions.
Benchmarking Mystery Shopping
Extremely useful tool for evaluating competitors’ performance and positioning.
Mystery Shopping for manufacturers and distributors
Very effective method for monitoring your trade partners – find out how your products are being presented and whether education, advertisement and trade discount investments are accounted for.
Price audits
Monitoring competitors’ prices for certain products/ services
Mystery e-mail
Evaluating e-mail correspondence, as well as e-mail transactions.
