What is Mystery Shopping?
In any business activity today customer service is recognized as a direct link to raising profits as well as a prerequisite for customer loyalty and long term success.
Mystery Shopping is a very useful and effective tool for measuring and improving the quality of services offered, increasing profits and preventing loss. Yet, investing in Mystery Shopping is far more affordable than in any other traditional marketing instrument.
Reality Check - clear and objective view of the process of offering products and services in any industry
Mystery shopping programs are designed to measure whether or not your company delivers products and services according to its standards, and to identify possible areas of improvement. Furthermore, mystery shoppers’ visits stimulate you employees to offer excellent service and sell more to every customers, all of the time.
Learn more. Thus your clients will buy more, visit you more often and do less business with competitors. In brief, the aim of Mystery Shopping is TO INCREASE YOUR PROFITS.
About us
Face Off Bulgaria is a specialized Mystery Shopping company. With our professional MS programs you will gain COMPETITIVE ADVANTAGE – valuable, objective and detailed information about the way your employees and partners sell and treat your customers.We currently cooperate with more than 500 trained mystery shoppers, who have proven their qualitites with successful projects in various industries. We work with professional MS web based software, allowing 24/7/365 access to the input data in a user friendly graphic format within 24 hours of every check. Face Off Bulgaria is a proud member of MSPA Europe (Mystery Shopping Providers Association). MSPA is the Mystery Shopping authority in the world with more than 250 members worldwide.
Mystery Shoppers
Face Off Bulgaria’s experienced mystery shoppers are trained to visit or call businesses in order to experience and measure any customer service process, by acting as real customers. Each mystery shopper has an individual profile in our software and within 24 hours of a check reports back on their experiences in a detailed and objective manner.
The job of a mystery shopper is extremely responsible, therefore anyone who wants to become a part of our team must meet the following
requirements
- Trustworthy and reliable
- Strictly keeping deadlines
- Attention to details
- Good memory
- Objective and organised
- Excellent writing and computer skills
- Permanent access to the Internet and e-mail
Please don’t forget that important strategic decisions of companies, as well as distribution of employee bonuses and trade discounts rely on your mystery shopping checks!
If you want to apply for a mystery shopper, please click here.
Our Experience
- Hypermarkets
- Automobile industry
- Pharmaceuticals
- Fashion industry
- Telecommunication
- Financial institutions
- IT companies
- Supermarket chains
- Optical shops
- Call centers
- Wellness & spa
- Manufacturers and distributors
- Courier companies
- Others…
